At Dahleez, we want you to love what you order. Since we currently offer Cash on Delivery only, please read our policy below before placing an order.
Exchange Eligibility
- Exchange is accepted only if the product received is damaged, defective, or different from what was ordered.
- Size exchange is available if the item is unused, unwashed, and with original tags still attached.
- You must contact us within 3 days of receiving your order.
How to Request an Exchange
- Message us on WhatsApp at 0319-7193007 with your order number and a photo of the item.
- Our team will confirm the issue and guide you on the next steps.
- Once we receive the returned item in original condition, we will process your exchange.
Please Note
- We currently do not offer cash refunds — only exchanges, due to our Cash on Delivery model.
- Items on sale/discount may not be eligible for exchange (adjust this line once you decide).
- Return shipping cost is to be borne by the customer, unless the item was sent by mistake or damaged from our side.
For any questions, reach out to us at Store.dahleez@gmail.com or WhatsApp 0319-7193007.